• Professional etiquette within and outside the workplace
  
  – Building a professional brand
  
  – The HH Professional
  
  – HH Social Media Etiquette Requirements

• Using social media to build your brand
  Effective marketing and corporate communications for businesses
  Using social media to tell your business story

• Your Career

Career Development plan

• Business Communication

The key principles of business communication

Using emails to communicate effectively

Basic Presentation Skills required for success

Business communication during meetings

Using basic tools for effective presentation

Techniques for interpersonal communication in the workplace

Giving and receiving feedback in the workplace

• Basics of Business Writing
  Effective business writing
  HH- The way we write

The do’s and don’ts in business writing
      Report writing – styles and technique

• Customer Experience
  – Introduction to Service excellence – the key to building a sustainable institution
  – Customer Experience and Value Management Difference between Customer Service and Customer Experience
  – Customer service essentials
  – Customer Relationship Management: Trends and Dynamics in service Delivery

• Sales and Business Development
– The Art of selling
– The dos and don’ts of selling
– From sales to business development
– The sales pitch – what it is and how to become good at it
– Networking
– Inspirational sales stories (videos and research)
– Communication skills for sales
– Contract of sales
– The Psychology of Selling and Prospecting for Leads
– Closing out a sales deal

• • Developing an innovative mind-set
  – Everybody is talking about Innovation
  – Improving Innovation and creative Thinking in the workplace
  • Developing an innovative mind-set
  – Ideas that changed the 21^st century
  – Data! Data!! Data!!!- Data is the new oil
  – Driving innovation through data
  • Introduction to Product Development
  – Product development
  – When Innovation meets Product Development
  – The Product Development process
  – Product Development and the Sales Team (Creating the right link)
  • Introduction to Design Thinking
  – Design thinking
  – Design thinking as product innovation
  – Solving problems through Design Thinking

• Introduction to Accounting Concepts
– Accounting concepts, principles, policies, and GAAP
– Preparing and understanding the Profit & Loss Account, the Balance Sheet, and the Cash flow Statement
– The vital difference between working capital and cash flow

• Introduction to Accounting Concepts
– Understanding gross margin and profit
– The secret of strong profits
– Analyzing financial reports and measuring performance

• Understanding Financial Statements
– Introduction to Financial Statements
– What financial statements can and can’t tell you about business performance
– Financial Statement analysis (Sample HH company FS review)

• Risk Management – What you need to know
– Risk Management in the workplace
– Identifying risk
– Dealing with risk within and outside the office
– Whistle blowing
– Key Regulatory Bodies and Compliance in HH Group
– The HH Code of Conduct
– Ethics in business
– Money Laundering Act and the regulatory provisions

• Data protection
– Data Protection & Information Security
– Data Protection and privacy requirements
– Data protection policies in the workplace

• IT Governance
– Introduction to IT Governance and models
– The HH IT Policy/ Roles and Responsibilities

• Working in High Performance Teams
– Self-awareness and Introduction to Emotional Intelligence
– Team Building and Understanding team dynamics
– Creating a positive team environment
– Team Building – How we continue to create the right working environment at the Transcorp Group
– Dealing with conflicts and criticism in the Workplace. (Story telling/experience sharing)