Managing Difficult Relationships & Conflicting Needs
In this life-changing course, which is an introductory level course, delegate’s will learn how to discover the root causes of conflict and ways to manage difficult relationships at the workplace and how certain behaviors impact others.
COURSE OVERVIEW
People have different viewpoints, and, under the right set of circumstances, those differences escalate to conflict. How you handle that conflict determines whether it works to the team’s advantage or contributes to its demise.
The course will also help delegates learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills, so you feel empowered to handle any workplace conflict.
Duration
2 days | 8.00am - 5.00pm
Venue
HH Learning Centre – Dominic Hall
Date(s)
To be determined
WHO TO ATTEND
This course is intended for individuals at all levels who want to improve their communications and relationships with others.
INDIVIDUAL OUTCOMES
At the end of this programme, participants should be able to;
- Delegate’s will be empowered to better manage difficult relationship and situations.
- Identify exactly what conflict is, why it arises and how it can be utilised for maximum benefit
- See conflict as a type of communication
- Recognize the various stages of conflict and preventing them from escalating.
- Utilize a variety of methods for managing difficult situations successfully
- Benefit from a confrontation and ways to Prevent re-occurring problems.
- Understanding other people’s behaviors and motives
- Identify root causes of difficult behavior
- Learn the way to respond to different behaviours people use to push your buttons.
- Learn to apply the five communication tools for responding assertively
- Maintain their boundaries when dealing with difficult behaviours
- Handle passive, aggressive and passive-aggressive behaviours assertively.
COURSE CONTENTS
Module 1: Introduction to the course
Module 2: Overview of Interpersonal Skills in the Workplace
Module 3: Awareness of Self and Others
Module 4: Handling difficult behaviour assertively
Module 5: Effective Communication Skills
Module 6: Dealing with Difficult Interpersonal Relationships
Module 7: Forming Connections with Others
Module 8: Capstone: EXIT Game (Experiential Interpersonal Techniques)